🐾 The Voocie guide

What are you here for today? On your pet's page, the board under "Off your plate" opens with four starting points: getting ready for a vet visit, a paper or records to put in, first time here (set the record up), keeping up with medicines. Pick one and it walks you through the steps the record already knows how to do; each step is read as done from the record itself (a clinic on file, a paper, a prep, a setting), with a door to do it now or Later. Not now folds the question away for a week. Start your pet's record today: the best thing for their health, and the easiest thing for your life. Go to voocie.com and pick your door: I'm bringing home a new pet (ask your breeder to CC the pet's email and the record starts before pickup) or I already have a pet (give your vet the pet's email at the next visit). You'll enter your pet's name first, then create your account (takes under a minute). On day one the pet's page has one job: give your vet the pet's email address (Copy, or "Ask my vet for me"), or snap the paperwork you have at home. Everything else unfolds by itself when the first record lands, or early with "Show everything on this page". Your pet's page has three tabs: Today (their daily message, medications, notes), Records (uploads, their email address, the health timeline), and About (food, DNA, photo album, memories). The ✨ Recommended card on Today shows your next best steps with a progress bar. Follow it and you're fully set up in minutes. Confirm your email with one tap on the link in the first email we send (or type the 6-digit code from it on the Account page). The link lasts 7 days; if it has expired by the time you come back, the banner at the top of every page says so and sends a fresh one in one tap. Once your email is verified, a welcome letter lands in your inbox with your pet's Voocie address and the three ways to start (forward your vet's last email, ask the clinic for you, or snap paperwork); if the record is still empty two days later, one reminder follows, and that is the last unprompted email you'll get from us. With more than one pet, My Pets shows under each name what needs a hand right now: an overdue shot, a follow-up coming due, or an emailed record waiting for your OK, so you can see which pet before you open anything.

Every time you open the page, your pet greets you with a daily briefing in their own voice: which meds are due or were given (with times), anything overdue, the story of recent days from your notes, and thanks for sweet moments shared. Tap Talk to [name] to chat and ask "how are you doing health-wise?", "explain your last blood work", or "when's your next dose?" On a brand-new record the suggested questions are day-one ones (what to feed tonight, which vaccines a pet this age usually needs, how to get records in). If the voice cannot answer for a moment, the greeting simply says your pet is quiet right now. Every answer is grounded in the real record with dates cited; the AI never diagnoses and never invents. When it reaches for general veterinary knowledge it says so in the same breath and names who to ask (your vet, or the clinic that wrote the paper); a diagnosis, prognosis, or dose appears only when the record states it, quoted as the vet's words with its source. It never passes along payment details from a bill or email (account numbers, wire or transfer instructions, pay links): verify any request to pay by phone with the clinic at a number you already have, never one from the message. Tap 🔊 on any reply (or the "Hear replies" toggle) to hear it out loud. Every answer shows its sources: under each reply you'll see "From the record:" chips naming exactly which documents and entries it drew on; tap a document chip and the original opens. If a reply uses general veterinary knowledge, that's labeled too, and a citation that can't be verified against the record is never shown.

Your pet's page is a control panel. On a computer, a slim bar on the left holds the sections (Today, Records, About, Files) and every tool (hover to see the names), the work is in the middle, and the assistant stays open on the right. On a phone, one bar at the bottom ("Ask anything, or say what happened…") opens the same assistant full screen; Close brings you back. The assistant is one conversation: tell it what happened and it files it, ask it anything about your pet, or say what you need done. Your words and its answers stay on screen as you go, and an entry it filed still has its undo. Say what you need to the assistant. If it is one of the jobs Voocie takes on, it shows the job instead of filing your words: what it is, how it is done ("Does it and tracks it" or "Prepares it; you send it"), what it understood, and a Start button. Nothing starts until you press Start. If it guessed wrong, tap "Not this. Send it as I said." and your words are filed or answered the usual way. The jobs today: 📨 Get records from a clinic (Voocie sends the request, asks again on day 5, files what arrives, and hands it back to you after two weeks of silence), 🩺 Get ready for a vet visit (a one-page note from the record), 🧡 Give a sitter what they need (the care card; you share the link), 📅 Book a vet appointment, 💊 Ask the vet for a refill and ✉️ Ask the vet a question, 📑 Get an insurance claim together (each below). Ask the vet (refill or question). Say "ask Elm Vet for a refill of her Apoquel" or open ✉️ Ask the vet under Prep & share. Voocie writes the message from the record (the medicine, its dose and schedule, your pet, the clinic); anything it does not know is a visible [blank] you fill in. You send it from your own email (one tap opens it, or copy it), then press I sent it. It waits under Waiting on someone and comes back to Needs you with a follow-up already written (3 days for a refill, 7 for a question, up to three times). When you have the answer, say how it ended (refilled, they need an exam first, not refilled, answered) and it moves to Done. Whether a medicine is refilled is your veterinarian's decision. Nothing is sent unless you press Send it for me (below). Scheduling. Say "book her annual exam at Elm Vet" or open 📅 Scheduling under Prep & share (the page is "Scheduling for <your pet>": it sets up her visits). Say what it is for, pick the clinic, and edit the three suggested times (Voocie does not know your calendar). Most clinics book on their own website, so paste the link to the clinic's booking page once (the page has a "Find their booking page" button; the link is kept on the clinic's card when the card has none, and a different link is used for that one request only). Voocie opens their booking page in a new tab and lists what their form will ask (your pet's name, species and breed, birthday, weight, the reason, the times that work, your email and phone), each with its own Copy, or Copy all for a form with one big box. The site's name is shown before you open it: check that it is the clinic's. Voocie does not fill in a clinic's website for you and never sees what you type there. Wrong page? That is not their booking page replaces it; Email them the request instead has the written request (press I sent it by email if you send that). When you have a time, enter it; if their form says they will get back to you, press I sent their form, waiting to hear and it comes back to Needs you in five days if no time is recorded. No booking page? Leave the link empty and Voocie writes the request to email instead, with every time in your time zone; you send it from your own email (or call) and press I sent it, and no answer recorded after five days brings it back with a follow-up written. Either way, the time shows as Booked on Today with a one-tap "Get ready for it", and on your TruePrime calendar (with a reminder the day before) if you have linked it. Change the time or cancel and both follow; mark it when the visit happened. The booked time stays with you and your family: it is not put on the record's timeline, the emergency card, or anything a vet or sitter you invited can see. "When is her appointment?" asked of the assistant or by text answers with the booked time. Nothing is sent unless you press Send it for me (below), and no time is ever booked from an email: you enter it. Send it for me. On a written refill request, question or appointment request that has the clinic's email, 📨 Send it for me emails it for you. Before the first one, you tell Voocie once that it may send on your behalf (a card asks you; it is also the Sending for you switch on Account, and off means Voocie sends nothing for you). Then the first tap shows the address; the second tap sends. It goes from Voocie under your pet's name, you are copied on every email, and the clinic's reply goes to your pet's own inbox. The subject names your pet and the kind of request, never the medicine or the reason. A message with a link or a web address in it is not sent for you. When no answer is recorded and a follow-up is due, Send the follow-up for me does the same. When the clinic replies, the reply is kept with its request (not filed as a record, not read by AI). Today moves the request to Needs you as "A reply came in", and you get a short notice with your pet's name only (an out-of-office shows on Today as "An automatic reply came in" and does not ring you). You see the clinic's words first, and Show the whole email when there is more. Voocie cannot confirm who sent an email, so a reply is shown as what it says it is, and it says so when the address is not the one your message went to; if anything in it surprises you, call the clinic on the number you already have. Nothing is decided from an email: you read the reply, then say how it ended or enter the time they gave. If it is not the answer yet (an out-of-office, "we will get back to you"), tap Not the answer yet: keep waiting; if it does not belong there, Remove this reply. Only replies from the clinic's address, its domain, or your family are kept this way, and only while the request is still waiting; anything else arrives in the records inbox as usual. If a send is interrupted, Voocie says it does not know whether it went and asks you (check your own inbox for your copy); it never sends the same email twice by itself. There are daily limits on how many emails Voocie sends (for you, for one pet, to one address, and for everyone together); you can always send one yourself and press I sent it. Insurance claims, kept on track. Say "file a claim for the ER visit" or open 📑 Insurance packet and tap Start a claim. Pick the insurer and say what it is for. Tick what they need (the itemized invoice, the medical notes, their claim form, earlier records) and what is ready; a cover note is written for you, with the packet link when one is on. File it yourself (their claims page or email is one tap away), or say the clinic filed it. Then it waits: if the insurer has not confirmed in a week it comes back to Needs you with a follow-up written; when they confirm they have it (add the claim number if they gave one) it waits for their decision and comes back in two weeks; if they say something is missing it goes back to the papers with their words. Close it with how it ended: paid, paid in part, denied. Voocie never files a claim, never works out an amount, and never guesses a decision: everything here is what you tell it. The board under "Off your plate" lists the work itself: Needs you (emailed papers waiting for your OK, a clinic that never answered, a follow-up or vaccine that is due), In progress (papers being read), Waiting on someone (a clinic that has not replied yet, with the day Voocie asks again), and Done (each finished item with what proves it, like "3 items arrived by email"). Only owners and family see it; a vet or sitter you invited does not. If your words name another pet in your household, Voocie asks who it is for before anything starts. Ask about Voocie itself. "What is her Voocie email?", "what number do I text?", "how much does it cost?", "where is the sitter card?" are answered from what Voocie knows about itself (the address and the number from your record and the app, the price from the plan), never guessed. When it does not know, it says so and points here. Ask where it stands. "Any word on the records?" or "did Elm Vet answer?" in the box on Today, or by text, gets the same answer, read from the job itself: who it is waiting on, when it was asked, and the day Voocie asks again. Each job has its own link; the notices Voocie sends open that exact job on Today.

The Inbox button sits beside Copy on the line that shows your pet's email, on every page. The number on it is what needs you: a reply to read, a request written and not sent, a clinic or insurer gone quiet, a paper waiting for your OK, a portal's code. No number means nothing is waiting on you. Tap it and the Inbox opens with those at the top, then the jobs waiting on someone else with their dates, then the papers waiting for your OK and everything emailed in. It is not an unread count, and it is the same number as "Needs you" on the board under "Off your plate": a vaccine coming due, routine care or a follow-up sits under the board's own "Coming up" line and never makes the number. Where a job stands. Every records request, ask to the vet, appointment request and insurance claim shows the stops of its kind in a row, with the one it is at in bold: a records request goes Written, then Sent, then Answered, then Filed; an ask to the vet goes Written, Sent, Answered, Closed; an appointment goes Written, Sent, Answered, Booked, Visit done; a claim goes Paperwork, Filed, Insurer has it, Answered. It is read from the job itself, never guessed: Answered means an answer arrived and is sitting with the request (an automatic out-of-office reply does not count); Booked lights when you enter the time the clinic gave; a visit booked by phone never lights Sent, because nothing was sent. A job that stopped short (no answer, cancelled, set aside) keeps its last stop and says so. The same row shows on the board, on the job's own page and in the Inbox; the line under it says what happens next.

Open 🗓️ Care plan under Prep & share (or ask the assistant "what does she need next?"). It is a short list of routine care, worked out from your pet's own record, in code, with no AI guessing: wellness exam (once a year; twice a year once a dog is seven or a cat is ten), the vaccines (rabies, DHPP for a dog, FVRCP for a cat; bordetella, leptospirosis, Lyme, flu and FeLV only once the record shows one), dental check, a yearly heartworm test for a dog, senior bloodwork from seven for a dog and ten for a cat, flea and tick and heartworm doses (on the medicine's own schedule when the record has it), a stool check or deworming, a monthly weigh-in, nails, and grooming for dogs. Each line says when the record last shows it and when it comes round again. Vaccines: the paper wins. When a vaccine record names the next due date, that date is the one shown ("by the paper it came from") and the board lists it by name. When the record has the dose but no date, the general cadence fills in: a first dose on an adult comes round in a year, a core vaccine with two doses on record in three, and a puppy or kitten under sixteen weeks gets the next of the series in about four weeks. The vet's schedule, and state law for rabies, decide. It reads what you already told Voocie. "Wellness exam today", "gave her the Bravecto", a weight, a visit paper that mentions the teeth: each one moves its line. Or tap Done today on the page and a note goes in the record (yours to edit or remove). A line with no record yet counts from the day the record started, never from today, so a new pet is not told everything is due. It never nags and it never diagnoses. Nothing is called overdue, only "no record of it since". The three nearest lines sit on the board under "Off your plate"; Remind me in 30 days puts one off, Not for this pet switches it off (turn it back on any time). The cadences are general; the vet decides what your pet actually needs. Your own lines. At the bottom of the plan, ＋ Add a line: what it is (ear cleaning, the thyroid pill refill, stitches out), every how many months and/or a date, and why if you like. Your lines sit under "Your own lines" with the same moves (Done today, Remind me in 30 days) and Remove this line; the three nearest ride onto the board like the rest.

Upload any vet document on the Records tab: PDFs, phone photos of paper, lab reports, invoices, prescriptions. The AI reads every page, tells you what it found right under the upload buttons ("2 vaccines, 1 medication, 2 lab values"), and files it into a lifelong timeline: visits, diagnoses, medications, vaccines with due dates, lab values with HIGH/LOW flags, surgeries, allergies, weights, and follow-ups ("recheck in 2 weeks", "repeat bloodwork in 3 months", "sutures out in 10 days") with their dates worked out from the visit date, shown as 📅 on the timeline and as a chip on Today until a later visit covers them. The original document is always kept next to what the AI extracted, and you can edit or delete any entry; your corrections are never overwritten. Big phone photos are shrunk in your browser before they go up (to about 2500 pixels, still sharp enough for fine print), so an upload on cellular takes seconds, not a minute. Extraction usually takes 30 to 60 seconds. If a read fails (a blurry photo, a scan the AI could not open), the document shows failed · retry; one tap sends it back to the AI, or retake the photo in better light and upload again.

Give them your pet's email, not yours. Voocie does the rest. Every pet has a private email address: it sits in a line under the top bar on every page once you are signed in, with a Copy button (short, since October 2026: like nala-3f9a2c1e@pets.voocie.com; an older, longer address already on a clinic's file keeps working), on the pet's card on My Pets, and on the 📬 card at the top of Records; what arrives from senders outside the care team waits in the 📥 Inbox under Prep & share, and the Inbox button jumps up into the header only while something is waiting for your OK, short enough to read out at the front desk. You see it the moment the record is born, with 📨 Ask my vet for me (type the clinic's email and Voocie sends the records request for you, the moment you confirm your own email), ✉️ Or from my email app (the same request, ready to send from your mail app), Copy, and Share. Give it to your vet, clinic, groomer, anyone. They don't need an account or an app. They just email records like they always do. Senders on your care team file straight into the record; anyone else lands in "📥 Waiting for your OK," where you tap "Add to record" or "not for the record" (up to 5 unapproved emails a day are held; your care team's own limit is separate, so a stranger can never crowd out your vet). Approve a clinic once and you're done: "✓ Add to record, trust sender" means their emails file straight in from then on ("add just this one" keeps them waiting), marked ✅ on their card under 🩺 Vets & clinics (on Records, right under the address), where stop puts them back to waiting and trust them does the reverse for a clinic you added by hand. Use Copy or Share on the card to text it to your vet's front desk. When you approve a clinic's email, their vet contact card creates itself (name, email, phone from their signature) under 🩺 Vets & clinics; each approved email keeps it current, an unapproved one never changes it, and anything you edit by hand stays exactly as you wrote it. Address in the wrong hands? The owner can tap Get a new address under the card: the old one stops working immediately, so tell your clinic the new one. Nothing in hand? Tap ✏️ Type what you know on the first-record card and say what you remember (shots, medicines, weight, allergies, in any order); each fact files onto its own card, and about 30 seconds later the line under the box tells you what was found ("Filed: 2 vaccines, 1 medication") or that it could not read it, and the first-record card steps aside. If the card says the address is paused while we fix mail delivery, nothing is lost: snap or upload paperwork as usual, "Ask the clinic for me" saves your request and sends it the moment the address is back, and the address returns on its own. Changing a portal's email to this address? The confirmation lands where you are. When a vet portal, an insurer or a pharmacy answers with a code or a "confirm your email" link, Voocie reads it in code (no AI) and puts it at the top of the board under Needs you for a day, with the sender named: Copy code, or Open on <their site> in a new tab. Text updates on? The code is texted to you (the code, never a link). Voocie never follows a link itself; a link that points somewhere other than the sender's own site says so. Use it only if you just asked that site to confirm the address; if you did not, ignore it. Want the old records too? Say "get her records from the old clinic" in the box on Today, or tap 📨 Get records from a clinic under Off your plate (a fresh record has the same button on its email card): enter the clinic's email, or tap a clinic already on file, and Voocie sends a polite records request on your behalf. Then Voocie keeps after it: five days with nothing from that clinic and it asks once more and tells you; the moment their email arrives it files and tells you; two weeks of silence and it hands it back to you with "ask again, or call?". While it is open it sits under Waiting on someone on Today, with the day Voocie asks again; when it arrives it moves to Done with what came in. The clinic just hits reply with the documents attached, and the reply lands in your pet's inbox (a new sender's first email still waits for your OK: the moment it arrives, your pet texts or emails you a one-tap link that shows what came in and asks "Is this my vet?", so you can file it, file just this one, or let it go without signing in; anything still waiting also shows as a 📥 chip on Today). Prefer it to come from you? "✉️ Or from my email" opens the same request in your own mail app. Limits apply (3 requests per pet per day). Not confirmed your email yet? Type the clinic's address anyway: the request is saved and goes out by itself the moment you confirm, whether you tap the link in the confirm email or enter its code right there.

The medications card on Today shows every current med with dose, schedule, and instructions (📌 "with food", "no dairy", added via edit). Text it. With text updates on, text Voocie at (949) 313-4573 anything, "gave the Apoquel" or "can she have watermelon?", and it files or answers by text; more than one pet, start with the name; STOP turns texts off. Log a dose with one tap on ✓ Give now; with more than one medication, ✓ Gave them all as prescribed logs one dose for everything that is due today and names what it leaves out (as-needed, already logged today, or a weekly or monthly one that is only due on its day: "every Sunday", "Wednesday and Saturday" and "monthly" heartworm are read as schedules); the whole family sees "last given today at 8:15 AM" so nobody double-doses. If your pet refuses, tap refused? and pick a reason tag; refusals matter to your vet. Add a med by typing one line ("Prednisone 10 mg twice daily", it parses itself) or 📸 snap the bottle and the AI reads the label. Schedules like "every 12 hours" power due-time alerts: the row highlights, a banner appears, and reminders go out. Fix a mis-logged dose time with ✎ on its timeline entry; change the schedule anytime with edit; stop moves a med to history.

Every dated line can go on your own calendar. A follow-up or a vaccine due date on the Records tab has ＋ Add to calendar: a one-tap file that opens in Apple Calendar, Google Calendar or Outlook, with a reminder the day before. A follow-up read from a paper and not confirmed by anyone is marked (suggested) there and on the TruePrime calendar, so nobody mistakes a clinic's suggestion for a booking; tapping an item on the TruePrime calendar opens that very line on the record. Where the TruePrime calendar is on, Calendar sits in the left bar on a computer and first in the strip on a phone. Turn on text updates from My Pets and we send one confirmation text right away, so you know the number works; if it cannot be sent, the page says so instead of staying quiet. Tap "Text ME when doses are due" on the medications card to get an SMS the moment a dose is due. It's a personal choice; every family member opts in or out for themselves (the 💊 chips on the Care team page show who gets them). "Also alert this device" adds push notifications (on iPhone: Add to Home Screen first: Share button → Add to Home Screen). Beyond doses, the care team gets updates in your pet's own voice whenever something happens: records emailed in, notes and photos posted, meds changed, doses refused: "Hi, it's me Nala!…" The person who did the thing never gets notified about their own action. Vaccine due dates and follow-ups remind you by themselves: when a clinic's paperwork puts a due date on a vaccine or names a recheck, your pet writes to the care team two weeks before it and again on the day ("My Rabies vaccine is due September 15, two weeks from now"), by email, plus text or push for anyone who opted in. If it is already done, forward the clinic's email to the records address and the record updates itself; nothing older than a month overdue is ever nagged about.

Just say it. Beside every box you talk to (the note box, Ask, Help) there is a gold mic: tap it and the words appear as you speak, and when you stop talking they go, exactly as the button would send them. No speech in your browser? Use the mic on your keyboard. The box sits at the top of your pet's page: say it or type it, tap Send, and it files what happened or answers a question (the line under the box says which). The chips under it are examples; a tap fills the box, nothing sends until you do. 📬 Vet records file themselves below it holds the pet's email address for the clinic. The header's three doors are Emergency card, Records and Medications. Just type: times ("at 9:40pm") and weights ("31.5 kg") are picked out automatically, and meds, diagnoses, or symptoms you mention get filed into the structured record by the AI (so they show on the emergency card). Add a 📷 picture to turn a note into a moment: the photo lands in the album and on the timeline, and your pet writes their own sweet reaction ("Chris stayed right beside me all night…") which becomes the notification the family receives. Choose Share: whole care team or just the record per note. Edit any note later with ✎.

Red and amber banners appear at the top of Today when something needs attention: a temperature ≥103°F noted in the last 3 days (≥106°F goes red: "contact an ER now"), a refused dose, or a dose past due. When a newer normal temperature is logged, the fever banner resolves itself into a calm green pill. Clearing an alert with ✕ is logged to the record ("Alert cleared by…") so your vet sees the history. Nothing disappears silently.

The emergency card fails closed. It has four foundation facts: your phone, your vet's phone, allergy status, and at least one medical record. Until all four are on file the public card opens with a red INCOMPLETE RECORD, not a medical chart banner that names what is missing, and the allergy line reads NOT RECORDED rather than "no known allergies" until you either add an allergy or tap No known allergies, I checked on the Emergency page (the card then says "owner confirmed" with the date). No link exists at all until your email is confirmed AND the card has your phone plus one clinical fact (the vet's phone, the allergy answer, or a record): a card that says nothing is not shared. The Emergency page shows exactly what is missing with the fields right there; an existing link stays viewable to whoever holds it and can be turned off. The 90-second Happening right now? form always saves, and rides the card only once a link exists; the card marks it family-reported. On day one a record has one job: the big Give <pet>'s email to your vet button copies the record's address and opens your phone's share sheet; Ask and the camera step back until the first document is in. Emergency card (red button): one revocable link any ER reads in 30 seconds: current meds with instructions, allergies front and center, conditions, latest labs, vaccine status, microchip. Print it or text it; "Replace the link" kills the old one instantly. Pet Health Passport (🛂, under Prep & share): the record's cover and one emergency page, on screen or printed at passport size (two panels on one sheet with cut lines, made to fit a passport sleeve): identity, microchip, allergies and conditions, current meds, vaccine status, surgeries, your vet, your phone, insurance, what is next, and the emergency card's address for quick access. For the people you would rather hand paper than invite; print a fresh one after a visit. Sitter card (🧡): a limited share for sitters and boarders: feeding and where to buy it, med schedule, quirks, your instructions, who to call (your phone and the vet's) and emergency guidance, without the medical history. Intake answers (📋): every question a new clinic's clipboard asks, assembled from the record with tap-to-copy, or photograph their blank form and the answers drop into their questions for your review. Insurance packet (📑): one link with the complete timeline plus every original document, downloadable by the insurer; link your provider (Nationwide, Trupanion, and more) for one-tap claim filing with your policy number pre-filled. Snap or upload the insurance card right on the packet page (front and back), or enter the insurer and policy number manually; the card appears at the top of the page, on the emergency card for the ER, and on the sitter card with a link to the emergency card, tap to open full size, ready when the front desk asks; the policy number fills in from the card automatically. Sitters and boarders never need an account: point them to voocie.com/sitters, which explains the card and gives them a ready-made message to ask their clients for one.

Invite family with one link from the Care team page; they can add records, notes, and chat. Invite your vet with a view-and-upload role: they see everything, can add records, but can't change or delete anything. Invites, hand-off links, downloads, and the emergency link all wait for a confirmed email: until then those pages show one confirm box instead of the buttons (it says whether your confirm link is still live or has expired, and sends a fresh one). Owners can promote family to 👑 co-owner for full equal authority. Everyone answers "who are you to [pet]?" (mom, dad, grandma, sitter) so the pet knows their family by name and says so in messages and reactions. Every share link (invites, emergency, sitter, insurance) is revocable at any time. Breeders with more than one bloodline: once your first litter exists, My Pets shows a Litters card with every dam, every litter under her, and each pup marked home or with you; "Start another litter" on a dam and "Add a dam" (her record first, then straight to the litter form) keep the second and third bloodline to the same few taps as the first. Hand this record to its family (Care team page, owners only): if you started a record for someone else (a clinic for a client, a shelter for an adopter, a relative), make a hand-off link and tell them the 6-character code yourself; when they claim it, the record, its documents, and its email address become theirs, every old share link is replaced, and you stay on as a helper who can view and upload. Who this record is for (same page) keeps the family's name, phone, and email so you can text or email them the link from your own phone; it is cleared the moment they claim. Pros start at voocie.com/start?for=client, the sign-up door written for a client's pet.

On the About tab, About your pet holds breed, sex, birthday (or roughly how old: "3 years" becomes a birthday, the way a vet's intake form does it) and weight; twenty seconds there, with no paperwork, turns on "Looking ahead": the preventive roadmap for that breed and life stage. The header shows "+ add breed & birthday" until they are in. Also on About: log what your pet eats and where to buy it (it flows to the sitter card, the emergency card, and the AI). Link a DNA test (Embark, Wisdom Panel, and others) with the kit number and results link, then upload the report PDF and the AI files the findings. The album holds a lifetime of photos with their dates, separate from medical documents (album photos are never sent to the AI and never count against limits), and every photo also appears on the timeline. Food: the Today tab's food line suggests a daily amount from the adult weight (a starting point, never vet advice); under one year old it points you to the puppy or kitten chart and your vet instead, and a weight that cannot be true at that age (80 lb on a newborn) gets a one-line "check the weight or the birthday" next to it. The Fix birthday / Fix weight buttons on that note open the About editor on the right field; the note leaves when the numbers agree.

On the About tab, put your pet's parents, littermates, and offspring on the family tree: name and relation only, and mark 💛 "family by heart" for bonds that aren't blood. Attach hereditary notes to any relative ("mild elbow dysplasia diagnosed 2025"); they show on the vet one-pager so your vet sees what to watch for. Share just the tree with another family (a littermate's household, your breeder) with its own link from the tree card: they see the tree only, never the medical record (that stays a separate invite). When both families claim the same relative, it's one identity across both trees: they tap ＋ Add to my tree on /shared-tree and pick what to call them (son, dam). Health facts move only by double consent: you tap offer on a specific fact (two taps, the second confirms), the other family sees it under the shared relative and taps ＋ add to my record. What lands is a copy with provenance ("shared by a connected family"), theirs to keep or delete, and yours never changes. Un-offering stops future copies; copies already made stay with their families, and if you later edit your original, their copy shows "⟳ source has changed" so they can re-review. If a hereditary condition shows up in one household, the whole line can know in time to act.

One simple rule for breeders: give your vet each puppy's email at litter checkups. The record creates itself for your client, the new owner. Start a litter right on the dam's record (About tab). Every pup is born with their own full record (birth date, breed, records inbox, emergency card) and a family tree that already carries the dam, the sire, and every littermate. At pickup, hand the new family two things: the pup's claim link and a spoken 6-character claim code (both on the litter panel; the code hides behind a reveal tap). The new family opens the link, enters the code, creates their account, and takes ownership of a record that knows its whole line; they never type a name. The moment they claim: every share link from before stops working, and you keep view-and-upload access so late vet records still reach them (they can change that anytime). Entries from before pickup show "entered by breeder" so the new family always knows what they inherited. Wrong family claimed by mistake? They can give the record back, and you reissue a fresh link. And because the litter stays connected through the tree, a health fact you offer on the dam can reach every pup's family through the same double-consent picker: one diagnosis, the whole line warned in time.

Breeders: once the dam has a vet record on file, her litter panel shows List it (free). Add a headline, city, ready date, and a few lines about the litter, and it goes on voocie.com/litters with a records badge computed live from the real documents: Vet-filed when a clinic emailed them in, Records-backed when they were uploaded. The page shows the dam's and sire's records counts, each pup's, and which pups are still available (claimed pups show as "home"). Buyers write to you through the page; Voocie relays the message to your inbox with their address as the reply-to, and your own address is never shown. Pause, edit, or copy the link from the litter panel anytime. No listing fee, no fee on the sale, no deposits or payments through Voocie, ever. Families: every litter on /litters has records behind it, by rule. Open one, read the dam's records line, and tap Ask the breeder (a free Voocie account, confirmed email). Five messages a day per member keeps breeders' inboxes sane. Something off about a listing? Report at the bottom of the page; three reports from different confirmed members pause it until we look (sign in first so yours counts).

Open Today in the top bar and tap Connect your calendar: one tap, and your pets' vaccine due dates and vet follow-ups go on your TruePrime calendar, with reminders from TruePrime Calendar. Nothing from your records crosses, only the dates you share. If your email already has a Family Stork account, you approve the link there once instead. From then on your pets' vaccine due dates and vet follow-ups appear on one calendar next to your family's health items and your home, and Family Stork sends the reminders you choose. You can also just type it: a note like "vet visit next Tuesday at 3" or "rabies booster due Nov 7, remind me on the 5th" lands on the calendar by itself (with the reminder), and shows on the timeline as "→ on the calendar"; a date in the past is left as a plain note. Tap Add to calendar to put a vet appointment or a recheck on a pet's record: the sheet restates the date, time, time zone, and pet before anything saves. "Just me" items live on your TruePrime Today at Family Stork, one tap away. Voocie's own dose and vaccine texts keep working as before. Disconnect anytime from Today, Connected apps; your Voocie records never move. Connecting also carries your plan across: if your TruePrime subscription lives at Family Stork or Own & Maintain, Voocie shows Covered on My Pets and never asks you to pay again, and a Voocie subscription counts the same way in the other apps. Sharing works across apps too: on your TruePrime Today at Family Stork, Share lists the co-owners and family members from your pets who have connected TruePrime (labelled with the pet's name), so one calendar can go to several of them at once. Someone who has not connected does not appear there; ask them to open Today in Voocie and connect. Vets and sitters on a care team are never listed.

Your pet's record belongs to you, and you can take it with you anytime: the 🗂 Files tab has Download everything, one zip with an offline viewer page that works forever, the machine-readable record, and every original document and photo, saved to your own computer (plus a JSON-only export; 5 exports a day). Nothing is public unless you create a share link, and every link can be revoked. Vets on the care team can't delete or alter anything; strangers emailing the records address wait for your approval. Every family starts with a 60-day free trial, no credit card; after that it is $99 a year, one TruePrime subscription for all three apps, for all your pets (with generous monthly AI allowances), and people you invite never pay. One subscription covers all three TruePrime apps: Voocie, Family Stork, and Own & Maintain, you never pay twice. Tap Subscribe on My Pets: the checkout happens at Family Stork, the TruePrime hub, and that one invoice covers all three apps (you come straight back here when it is done). Vets are always free (they just email records in) and breeders are always free (they start the bloodline; confirm with your kennel name at voocie.com/breeders). Questions the manual doesn't answer? Ask the AI helper right on this page.