When a client's pet has a Voocie record, they have a private Voocie address — a unique email address tied to that specific pet. Add it to the CC line of your visit summary and Voocie receives a copy, reads the content, and files it into the pet's health story automatically. The owner sees it without any further action from your clinic.
This works with any email system your clinic already uses — direct email, practice management software that sends discharge emails, or a staff member who writes summaries from their work inbox.
- Ask the client for their pet's private Voocie address (it ends in @pets.voocie.com) and add it to the patient file.
- When you send your visit summary, lab results, or discharge instructions, CC that address — the owner's record updates automatically.
- One-time setup per patient. Every future email you CC automatically updates the record with no extra work.
How do I get the pet's Voocie address?
The pet owner provides it. When a client creates a Voocie record for their pet, they receive the pet's private Voocie address. It ends in @pets.voocie.com and is unique to that specific pet — not guessable from the owner's name or the pet's name.
The easiest way to collect it is the same way you collect any client contact preference — during check-in or new patient intake. Many clients will proactively give it to you. If they haven't mentioned it, asking "Does your pet have a Voocie address I can add to the file?" is enough.
Once you have it, store it in the patient's record the same way you store the owner's email address. Many practice management systems let you add a secondary email or note field per patient — this is the right place for it.
What does the workflow look like step by step?
The workflow is the same as your existing visit summary process, with one addition:
- Finish the exam. Document your notes as you normally would.
- Write your visit summary (or let your practice management system generate it).
- Address it to the owner as you normally do — their personal email.
- CC the pet's private Voocie address (the @pets.voocie.com address from the patient file).
- Send. Voocie receives the CC, reads the content, and files it into the pet's health story. The owner sees it immediately.
That's it. Step 4 is the only addition. For clinics that use practice management software to send automated discharge emails, you can usually add the pet's Voocie address to the client's contact record as a secondary recipient — the system CCs it automatically from that point forward.
Does this work with our practice management software?
If your practice management software sends visit summaries or discharge instructions by email, and that system can CC or BCC additional addresses, the answer is yes. Common systems that support this include those that let you store a secondary contact email per patient — add the pet's Voocie address there and the software handles the CC automatically.
If your software doesn't support secondary email addresses per patient, the fallback is straightforward: your front desk or clinical staff simply CC the address manually when sending the visit summary from their work inbox. One step, takes a few seconds.
What if I accidentally send to the wrong Voocie address?
Each Voocie address is unique per pet and is not guessable. If you send to an incorrect address, the email simply goes undelivered or to the wrong pet's record. No sensitive data is routed to the wrong owner — Voocie addresses aren't human-readable names. To avoid mix-ups, store the address directly in the patient's record rather than relying on memory.
Can I CC Voocie on lab results, not just visit summaries?
Yes. Any clinical communication you send to the owner — visit summaries, lab results, specialist referral notes, prescription confirmations, or follow-up instructions — can CC the pet's Voocie address. Each email that arrives is filed separately into the pet's record, creating a timestamped history of every clinical communication your clinic has sent.
Frequently asked questions
What does the pet's private Voocie address look like?
It ends in @pets.voocie.com. The prefix is a unique, generated identifier — not the pet's name or the owner's name. The owner receives it when they create their pet's Voocie record and can share it whenever they want a clinic to use it.
Do I need to tell Voocie our clinic is participating?
No. Voocie doesn't require clinic registration. Any email that arrives at a valid pet's Voocie address is processed automatically. Your clinic participates simply by CCing the address — there's no enrollment step.
What if a client doesn't have a Voocie account yet?
You can start a record for them and hand it over during checkout. Or simply continue sending records by your current method — Voocie is optional for clients, not required.
Is there any cost to the clinic for CCing the Voocie address?
No. Voocie is always free for clinics. The pet owner pays for their Voocie subscription. Your clinic's participation costs nothing — no fee, no contract, no integration project.
What if the owner's Voocie subscription lapses?
That's between the owner and Voocie. Your clinic's workflow doesn't change — continue CCing the address if you have it. If the address becomes inactive, the email simply bounces (the same as any inactive address), which is easy to notice and remove from the patient file.